Help Systems and User Guides that can reduce your help desk calls by a massive percentage!
When you supply a computer system, it's essential that a good user guide or help system accompanies it.
If users don't like your user guides or help systems, they won't use them; and if they don't use them, they probably won't use your product properly. This can reflect badly on you.
Rather than tackle the user guide, users tend to call a helpline every time they come unstuck, often with trivial problems. Research has shown that users supplied with poor documentation make up to 10 times more support calls than users with good documentation. As a result, many organisations waste huge amounts of money providing additional support.
All too often, computer systems are let down by user guides or help systems whose very appearance is daunting, and whose content is unclear, unfriendly, or too technical. The ideal is to supply documentation that is:
- Visually appealing, so that users will want to use it.
- Structured intuitively, so that users can find the information they need quickly and easily.
- Concise, giving only the details the user requires and not obscuring them with useless information.
- Clear, identifying the tasks that are required and explaining how to perform them.
- Accessible, written in a style which is appropriate to the culture and needs of the user.
Aims and Objectives are experts at producing high quality documentation that is easy and pleasant to use. For more information on this service, please click here to contact us.
